This session uncovers the nuanced distinction between conflicts, (which often arise from subjective perspectives and perception misalignments such as patient-provider conflicts, nurse-doctor conflicts, etc., that obscure the underlying, objective challenges that teams face) and functional problems within any multidisciplinary effort. Join two experts explore how to transform conflict into a catalyst for uncovering and addressing the core issues at hand by understanding the nature of conflict and employing practical frameworks.

Learning Objectives:

• Understand the nature of conflict and functional problems, gain insight into the psychological underpinnings of conflicts and how they differ from objective, functional problems and identify the heart of collective challenges, moving beyond subjective disagreements.
• Leverage conflict for collaborative problem-solving, learn to apply principles and tools to harness conflict constructively and discover how to use conflicts as a focus area to address and solve underlying functional problems, leading to enhanced team cohesion, satisfaction and productivity.
• Learn how to shift focus from individual disagreements to collaborative problem-solving, fostering a culture of engagement and shared success.

Faculty:

Brian R. Spisak, PhD, independent consultant; research associate, National Preparedness Leadership Initiative, Harvard University; ACHE Faculty

Rick van Pelt, MD chief clinical transformation officer, leader of the Clinical Practice Transformation Department, University of Alabama at Birmingham Medicine

ACHE Qualifying Education Credit 

This activity is eligible for 1 ACHE Qualifying Education credit toward earning or maintaining your FACHE credential. 

Credits must be self-reported at My ACHE upon completion of this activity.