In healthcare, effective Communication and Resolution Programs (CRPs) are essential in addressing harmful events with accountability, compassion and transparency. Leadership plays a pivotal role in setting the tone, allocating resources and fostering a culture that supports open communication with patients, families and providers which ensures learning from events that improve patient care. This session will explore the strategic and operational responsibilities of healthcare leaders in implementing and sustaining a CRP. Participants will gain insights into the competencies, mindsets and organizational structures needed to embed CRP principles into daily practice, ensuring patient trust and staff confidence. Understanding the role of leadership in implementation of the CRP across Johns Hopkins Medicine will underscore how strong leadership can transform harm events into opportunities for system-wide learning and improvement.

Learning Objectives:

• Explain the purpose, components and goals of a CRP and its importance to patient safety, ethical practice and organizational integrity.
• Evaluate approaches for integrating and sustaining CRP principles within organizational culture and operations, aligning them with regulatory requirements, risk management objectives and quality improvement priorities.

Faculty:

Thomas H. Gallagher, MD, MACP, Professor and Associate Chair, Department of Medicine, Professor, Department of Bioethics and Humanities/Executive Director, Collaborative for Accountability and Improvement, Division of General Internal Medicine, University of Washington

Angela Green, PhD, RN, CPHQ, Vice President, Patient Safety and Quality/Principal Faculty Member, Armstrong Institute for Patient Safety and Quality, Johns Hopkins Medicine

ACHE Qualifying Education Credit 

This activity is eligible for 1 ACHE Qualifying Education credit toward earning or maintaining your FACHE credential. 

Credits must be self-reported at My ACHE upon completion of this activity.